Scam Prevention Program 2020
Smart Rebates Savings Complaint
Like any other organization there will always be complaints and unhappy customers not because they don’t love our programs but because we did not meet and exceed their expectations. Smart Rebates Savings complaint management team is working around the clock to offer satisfactory solutions. After all Walmart has over 400 complaints filed in Ontario with Better Business Bureau and an F rating but for the most part we enjoy their services. Their american party has over 2500 complaints and an F rating as well. Better Business Bureau is a non for profit organization that focuses on advancing the marketplace trust but the rating on their website may be subject to the information they are able to collect without any evidence of the information being factual or an accurate representation of the business practices. We continue to provide them with accurate information in order to help them in advancing their statement of marketplace trust. We are a big advocate for consumer satisfaction and we align our goals with organizations that strive for the same.
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Avoiding company scams
What to look out for to avoid being scammed
There are two common types of utility scams—the phone call from a fake representative of your utility company and the more brazen door-to-door promotional pricing or product scam. The information below will help you identify these cons and avoid being swindled.
Is Smart Rebates Scam?
- Do call the Smart Rebates to confirm if a representative was sent to your home.
- Look for Smart Rebates logo on the material left for you
- Do ask questions about the badge, uniforms and business cards and confirm
- Always book an appointment first before letting anyone in your home
If you miss the call, you may receive a message stating that you owe a large but specific amount of money, usually hundreds of dollars. The imposter will leave a callback number for their “direct line,” and a threat to disconnect your energy service that day. Smart Rebates reps will always conduct in home assessment to put consumers at ease.
At this point, you might be panicking, and that’s what these fraudsters are counting on. You don’t think clearly when you’re frightened or alarmed, so you could forget that you’ve paid the last few bills on time, or that you have automatic payments set up.
Watch Out For:
Warning 1: Threats to cut your power immediately without payment.Warning 2: Fuzzy details about identification of the company and the representative Warning 3: Requests for money transfers or prepaid debit cards
How to identify a utility scammer over the phone
These fraudsters usually request “payment” by strange or unconventional means. Demands for prepaid debit or credit cards, gift cards, wire transfers, money orders, or cash are a dead giveaway that the person you’re speaking with is trying to scam you. Another sign is extreme urgency. Scammers may insist you have to pay in the next hour. Often, they will try to keep you on the phone to hurry and badger you, preventing you from realizing that you’re being deceived.
A suspicious person who rings your doorbell and claims they work for your energy provider
Door-to-door scammers are more like the stereotypical con man. They impersonate legitimate door-to-door sales representatives. They pretend to be from Smart Rebates but have no form of identification nor do they have a set appointment for a free thermostat or any other assessment.
Smart Rebates door to door is not a practise that we accept. We only attend your home with prior appointments for the purpose of conducting an assessment. Smart Rebates Scam is not a way of business and we take all measures to ensure our clients know about us and our marketing efforts and promotions in Toronto and across Ontario.
Watch Out For:Warning 1: Absence of branded clothing and materials Warning 2: No proof of employment with Smart Rebates (Badge)
How to identify a door-to-door scammer
It can be difficult to tell legitimate door-to-door employees apart from the imposters if you’re not paying close attention. Legitimate employees always carry a badge with them, so be sure to ask for it before letting anyone inside your home. Our team members also wear branded clothing like shirts, jackets, and hats with our logo. If you aren’t offered a business card or don’t see printed materials with a description of our programs, chances are the person on your doorstep is not from Smart Rebates and you need call us to confirm.
Knowledge Is Power
- Familiarize yourself with your energy contract and HVAC contracts.
- Keep track of your billing history so you know what a normal bill should look like.
Smart Rebates Scam Prevention Program
How To Protect Yourself
Verify – Always verify your account status before paying
Identify – Ask for identification or proof of identification
Familiarize – Familiarize yourself with scam reports in the area
How to avoid falling prey to a utility scam
Simply knowing about the types of scams criminals run is your best defense against falling for one. You should protect identifying information about yourself and always confirm the status of your account before believing anything someone says during an unsolicited call or visit. A legitimate company representative will be happy to let you confirm your account details and your appointment details.
1. Protect Your Information
Never throw out documents like bills that contain your personal information or billing details. Shred or burn these documents when you’re done with them. Better yet—go paperless. If you do your billing on a shared or public computer, log out of your email and bank account when you’re done and never save any passwords in the web browser
2. Check Your Account Status
Check your account status by logging on to our web portal, opening the app, or calling customer service directly. If your account is overdue, you’ll be able to clearly see what you owe, how much energy you have used, and what plan you’re enrolled in. Most energy providers send multiple notices if you miss payments or your account has an overdue balance, so be sure to check your home’s mailbox or your inbox for these alerts.
3. Verify Their Information
Make sure the company a caller or visitor represents actually has an online presence. Search the name online and be sure that the organization offers service in your area. You can also ask whomever you speak with for their employee number. Even if they don’t have one, they should still be able to prove they work for a legitimate company by showing you a badge, detailed printed materials, or by providing a permit.